Privacy Policy

At Top Skill Pro, we take the protection of your personal data very seriously. Below you’ll find detailed information on what data we collect, why we use it, and how we safeguard it.

1. Data Controller

The entity responsible for processing your data is:
Top Skill Pro
Schüssestädtstrasse 5, 2502 Biel, Switzerland
Email: [email protected]

2. Categories of Data Collected

• Contact Data: Name, email address, and phone number when you submit inquiries or enroll.
• Enrollment Data: Course selections, billing details, and contract documents.
• Usage Data: IP address, browser type, page views, and technical logs to optimize our site.
• Communications Data: Emails, chat logs, and support call notes related to your training experience.

3. Purposes & Legal Bases

We process your data to:

• Provide training services and fulfill our contracts (Art. 6(1)(b) GDPR),
• Comply with legal retention requirements (Art. 6(1)(c) GDPR),
• Inform you about new courses and offers (with your consent, Art. 6(1)(a) GDPR),
• Improve our website and services (legitimate interest, Art. 6(1)(f) GDPR).

4. Data Retention

We retain your personal data only as long as necessary for the purposes above or as required by law (e.g., up to 10 years under Swiss tax law). Afterwards, data is deleted or anonymized.

5. Your Rights

You have the right to:

• Access your data (Art. 15 GDPR),
• Rectify inaccuracies (Art. 16 GDPR),
• Request deletion or restriction of processing (Art. 17/18 GDPR),
• Data portability (Art. 20 GDPR),
• Object to processing on legitimate grounds (Art. 21 GDPR),
• File a complaint with a supervisory authority.

To exercise any of these rights, please email us at [email protected].

GDPR Compliance

Top Skill Pro fully complies with the EU General Data Protection Regulation (GDPR) and Swiss data protection law. We have implemented organizational and technical measures to ensure a high level of security for your data.

1. Technical and Organizational Measures

• Encrypted data transmission via TLS/SSL on our website.
• Access controls and restricted entry at our server locations.
• Regular backups and disaster recovery plans.
• Ongoing data protection training for all employees.

2. Records of Processing Activities

We maintain an internal record of all processing activities, from enrollment through billing and archival.

3. Data Protection Officer

Our Data Protection Officer is available for any privacy-related inquiries: [email protected]

4. Processors

External service providers—such as our hosting and email partners—are contractually obliged to comply with GDPR requirements.